The Customer Service Center is located in the Food Court near Arby's. The new mall gift cards: WMG
Style Card can be purchased here. See below for details.
To view your gift card balance,
click here or contact the Customer Service Center at 585-223-4420.
Frequently Asked Questions:1. How much can I buy a gift card for?
Any amount between $20 - $500.
2. Is there a fee to purchase a gift card?
there is a $2 fee for every card that is purchased.
3. Where can I purchase the WMG Style Card?
The card can be purchased only at The Mall at Greece Ridge, Eastview and The Marketplace Mall.
4. Where is the card Redeemable?
The card can be redeemed at participating retailers that accept credit cards at the following locations: The Mall at Greece Ridge, Eastview, The Marketplace Mall, Pittsford Plaza and Park Point at RIT.
5. Can my gift card be replaced if lost or stolen?
In most cases gift cards can be replaced when lost or stolen, provided that the cardholder is able tp provide enough information about the original transaction, such as the original purchase receipt.
6. Is there a fee to replace a lost, stolen or damaged card?
There is a $2 fee to replace a lost, stolen or damaged card, provided that the cardholder is able to provide enough information about the original transaction, such as the original purchase receipt.
7. How can I check my gift card balance?
Gift card balances can be checked by (1) calling the automated balance inquiry line listed on the back of the gift card, (2) calling the live Merchant Support line listed on the back of the gift card, or (3) by visiting
www.getmybalance.com. (4) The mall customer service center. (5) balance will appear on some merchant receipts after a purchase.
8. Do the gift card funds expire?
No, the gift card funds never expire. However, beginning after 12 months on non-use, an "Account Maintenance Fee" of $2.00 will be debited each month from the card, until the remaining balance is used or the balance reaches zero. Please refer to the Card Agreement Terms and Conditions provided with the gift card for mre information.
9. Can the gift cards be reloaded with additional funds?
No, the shopping center gift cards are not reloadable.
10. How do merchants accept the gift cards?
Merchants will need to accept the gift card in the same way they accept credit card payments.
11. Can I use the gift card to make a purchase that is more than the gift card balance?
Yes, but you will need to know the exact balance on your gift card. When a purchase amount is more than the gift card balance, merchants are trained to follow their "split tender procedures." Another form of payment will need to be accepted for the difference between the purchase amount and the amount on the gift card.
12. Can I use multiple gift cards to make a purchase at a store?
In most cases, yes, assuming the merchant is able to accept more than one credit card per transaction. If so, then the merchant will need to follow thier "split tender" procedures to process the multiple gift cards. If assistance is needed, the merchant should call the StoreFinancial Merchant Support Line, listed on the back of the gift card, to be walked through the process.
13. Can merchandise returns be issued back onto the gift cards?
Merchants are trained to follow their merchandise return policy. For some stores this means that an "in-store credit" will be issued to the customer. Other stores may credit the gift card in the amount of the return. Any credit returns that are posted to the gift card will take 3-5 business days to credit back to the gift card.
Services:Wheelchairs, Electric Wheelchairs, Single and Double Strollers are all available to rent at the customer service center. All customers wishing to rent one of these items must leave a valid photo I.D. at the customer service center while the item is in use. Electric wheelchairs may be reserved ahead of time by calling 585-223-4420 all other equipment is rented on a first come first serve basis. The cost to rent all of these items is below.
Regular wheelchairs - Free
Electric Wheelchairs - $1.00 for a 2 hour time limit
Single Strollers - $2.50
Double Strollers - $4.00