OPEN TODAY 10am-9pm Monday, Nov. 23 - Wednesday, Nov. 25

7979 Pittsford-Victor Road (Route 96). Victor , NY 14564
585-223-4420

Customer Service

***PLEASE NOTE AS OF JULY 10TH OUR CUSTOMER SERVICE CENTER IS TEMPORARILY CLOSED. MANUAL WHEELCHAIRS ARE AVAILABLE FREE OF CHARGE AT SECURITY*** 

Phone: 585-223-4420 Location: Food Court (near Liberty Travel)

Gift Wrapping: Large selection of gift wrapping and boxes available.

Average prices $2.00 - $10.00.

Manual Wheelchairs: Complimentary.

Electronic Wheelchairs: Available to rent for $1.00 for the first 2 hours and $1.00 for each additional hour. A 2 hour time limit may be assessed.

Strollers: Single Stroller - $3.00. Double Stroller - $4.00.

Style Card

All wheelchairs and strollers are available on a first-come, first-serve basis. Electric wheelchairs may be reserved ahead of time by calling our customer service desk. All customers wishing to rent one of these items must leave a valid photo I.D. at the customer service center while the item is in use.

The Customer Service Center also sells mall gift cards, which are good at most all mall stores and restaurants. Click here to learn more about our gift card program!

To view your gift card balance, click here.

Please note: The Rochester Malls perks program will discontinued in 2021. Current members will need to redeem points by December 31, 2020.